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Credit Control Manager (Ongoing - Qatar)

 

Purpose/Overview

This role will be responsible for the Day to the finance / accounts of the Manlift’s businesses. Also responsible to help Finance Manager to drive the Business - increase revenue / cost control.

Organisational Structure

  • Reporting to Finance Manager Qatar

Tasks and Responsibilities

  • Accounts Receivable
  • Responsible for the Manlift group’s Accounts Receivable of Qatar
  • Key Account Management
  • Risk Analysis and order release
  • Follow up on outstanding payments, negotiations and settling payment plans in advance
  • Liaise with Top Customers from the entry level till the off hire of the Contract and to ensure that the relation is smooth and payments are timely.
  • HQ Reporting
  • Preparation of weekly, monthly and other periodic reports for Senior Management for over dues, cash flow and risk analysis with update on all customers.
  • keeping up to date with industry developments and market trends
  • Liaise and provide Working Capital Reports to Holland on timely basis
  • Timely alert to Senior Management of any doubtful debts and discuss any future course of action including Police Case, Legal, Settlement or Arbitration.

Day to Day Activities

  • Managing a team of Commercial Assistants in the day to day functioning of the Commercial Department
  • Identify “risky” accounts and provide regular updates , order release and management
  • Follow up with key/high profile accounts if necessary

Receivable – General

  • Responsible for ensuring accuracy of Invoices produced and timely delivery to Clients
  • Chairing monthly Bad Debts review meeting with the Management
  • Review and analyze delinquent accounts and make recommendations for resolutions
  • Management of Bad Debts and adequate provisioning
  • Generate letters to be used in Debt Recovery
  • Liaising with Governmental and Solicitors for debt recovery
  • Chairing weekly Debtors meeting with Sales and Commercial teams
  • Coordinate with the Sales team for the collection of payments from Customers
  • Follow up on the legal cases against the relevant Customers and update the status on a timely basis to the Senior Management
  • Develops and implements a robust credit control mechanism (including standardizing policies & procedures); regularly review the same and make recommendations for improvement.
  • Directly communicates and visit high value customers to establish relations; manage relationships with the clients in order to reduce exposure to potential bad debt.
  • Manages the credit control team (allocates individual targets; reviews the same continuously to ensure targets are met; supports team members as and when required ensuring motivation levels are maintained).
  • Continuously monitors outstanding (ageing reports, etc.) so that proper follow up is maintained and appropriate action can be taken to minimize overdue debts.
  • Drives continuous improvements in cash collection and DSO performance.
  • Initiates legal action against defaulters; liaise with internal and external legal bodies and keeps Line Managers informed on status; represent Company in legal cases if required.
  • Leads negotiations, where required, with customers on deciding the credit terms.
  • Continuously reviews the Customers Credit Limits and payment terms and propose a revision, where necessary.
  • Liaise with credit agencies for any escalated collections and update the senior management on any major developments.
  • Seeking approvals from Senior Management for any write off’s and Bad Debts Provisions
  • Ensure timely posting of Invoices and Payments into the accounting systems before month end closing.
  • Any other duties as required by the Management.

Manlift Core Values

  • Safety
  • Engagement
  • Teamwork
  • Integrity
  • Responsibility

Function Key Competencies

  • Supervisory skills
  • Communication skills, negotiation, clear presentation
  • Service-oriented and proactive team player
  • Ability to make decisions
  • Able to motivate and challenge team members
  • Strong negotiation skills
  • Confident and professional approach to work.
  • Accurate and efficient account reconciliation skills (basic accounting).
  • Knowledge of credit control principles.
  • Time management skills - analytical and prioritization skills.
  • Commercial and legal awareness.
  • IT literacy - Microsoft Excel-Intermediate or Advanced essential
  • Ability to liaise with people at all levels of the organization

Requirements

  • Ideally possess 3-5 years supervisory level experience in collections or finance function.
  • IT literate, with advance Excel skills.
  • Strong organisation, problem solving and communication skills.
  • Experience dealing with internal and external customers
  • Proven skills in administration and data management
  • Ability to manage a team
  • Fluent in English. Arabic is desirable.
  • Tertiary qualified (eg: Diploma in Business), ideally BCom or MBA.
  • Qatar or convertible drivers licence a must.
  • Proven track record in effective credit management