{"id":36352,"date":"2026-02-04T12:55:03","date_gmt":"2026-02-04T11:55:03","guid":{"rendered":"https:\/\/www.manliftgroup.com\/en\/?post_type=vacancy&p=36352"},"modified":"2026-02-11T12:32:43","modified_gmt":"2026-02-11T11:32:43","slug":"credit-control-team-supervisor-uae","status":"publish","type":"vacancy","link":"https:\/\/www.manliftgroup.com\/en\/vacancies\/credit-control-team-supervisor-uae\/","title":{"rendered":"Credit Control Team Supervisor"},"content":{"rendered":"
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About the job<\/h2>\n<\/div>\n\n\n\n
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The Credit Control Team Supervisor is responsible for leading & managing the credit control team to ensure efficient debt recovery & credit management processes. The role involves overseeing the team\u2019s day to day operations, maintaining customer relationships, & ensuring compliance with company policies. The supervisor will monitor & reduce aged debt, support continuous improvement initiatives, & ensure timely cash collection to maintain healthy cash flow for the business.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div> \n\n

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Your role as an Credit Control Team Supervisor<\/h2>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div> \n\n
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1. Team Leadership & Supervision:<\/strong><\/p>\n<\/div>\n\n

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  • Supervise & support the Senior Credit Controllers & team, ensuring performance targets are met.<\/li>\n\n\n\n
  • Lead & supervise debtor meetings & weekly collections discussions.<\/li>\n\n\n\n
  • Conduct regular one-on-one meetings & team reviews to track performance.<\/li>\n\n\n\n
  • Provide training, mentorship, & development opportunities to team members.<\/li>\n\n\n\n
  • Manage workloads & ensure even distribution across the team.<\/li>\n\n\n\n
  • Supervision of the month end billing and invoicing process.<\/li>\n\n\n\n
  • Manage and coordinate the team roster and employee utilization.<\/li>\n\n\n\n
  • Govern the expenses approvals process.<\/li>\n<\/ul>\n<\/div>\n\n
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    2. Reporting & Analysis:<\/strong><\/p>\n<\/div>\n\n

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    • Prepare & present regular reports on debtor balances, cash flow forecasts, & key performance indicators (KPIs) to line manager.<\/li>\n\n\n\n
    • Analyze customer payment trends & work with the finance team to address issues.<\/li>\n\n\n\n
    • Identify high risk accounts & escalate to management as required.<\/li>\n<\/ul>\n<\/div>\n\n
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      3. Compliance & Risk Management:<\/strong><\/p>\n<\/div>\n\n

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      • Ensure compliance with all internal policies & external regulations related to credit control & financial reporting.<\/li>\n\n\n\n
      • Conduct regular audits of credit control processes & documentation to ensure accuracy & adherence to guidelines.<\/li>\n\n\n\n
      • Monitor & manage the credit risk for the business, advising senior management on risk exposure.<\/li>\n<\/ul>\n<\/div>\n\n
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        4. Debt Collection & Credit Management:<\/strong><\/p>\n<\/div>\n\n

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        • Oversee the collection of outstanding legal & Dubai Chamber customer debts & minimize overdue payments.<\/li>\n\n\n\n
        • Monitor aged debt reports & prioritize collections based on risk & overdue balances.<\/li>\n\n\n\n
        • Ensure timely & effective communication with customers regarding overdue accounts.<\/li>\n\n\n\n
        • Implement credit policies & review credit limits for new & existing customers.<\/li>\n\n\n\n
        • Authorize account holds or releases in line with company policies.<\/li>\n\n\n\n
        • Govern the process and approvals of Credit Reference Checks.<\/li>\n\n\n\n
        • Ensure all breakdowns up to AED 5,000 is verified and approved.<\/li>\n<\/ul>\n<\/div>\n\n
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          5. Customer Relationship Management:<\/strong><\/p>\n<\/div>\n\n

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          • Build & maintain strong relationships with key customers to facilitate timely payment.<\/li>\n\n\n\n
          • Negotiate payment plans with customers in financial difficulty, ensuring company interests are protected.<\/li>\n\n\n\n
          • Resolve customer disputes in a professional & timely manner.<\/li>\n<\/ul>\n<\/div>\n\n
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            6. Stakeholder Engagement:<\/strong><\/p>\n<\/div>\n\n

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            • Work closely with the sales & operations teams to resolve disputes & maintain positive customer relationships. <\/li>\n\n\n\n
            • Collaborate with the finance team to reconcile accounts & ensure accurate records. <\/li>\n\n\n\n
            • Act as a point of escalation for complex or high value accounts before escalation to the Line Manager.<\/li>\n<\/ul>\n<\/div>\n\n
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              Your personality makes a difference<\/h2>\n\n\n\n

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              • Communication and negotiation skills<\/li>\n\n\n\n
              • Analytical skills<\/li>\n\n\n\n
              • Solution minded<\/li>\n\n\n\n
              • Motivation skills<\/li>\n\n\n\n
              • Flexibility<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div> \n\n\n
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                \n\t\t\t\t\tCredit Control Team Supervisor\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\n