Credit Control Support Specialist





This role will be responsible for the finance/accounts of the Manlift’s businesses. Also responsible to help Credit Control Manager and Finance Manager to drive the Business - increase revenue/cost control.

Organisational Structure

  • Reporting to Credit Control Manager with dotted line reporting to Finance Manager

Tasks and Responsibilities

Accounts Receivable

  • Responsible for the Manlift group’s Accounts Receivable of UAE
  • Key Account Management
  • Risk Analysis and order release
  • Follow up on outstanding payments, negotiations and settling payment plans in advance
  • Liaise with Top Customers from the entry level till the off hire of the Contract and to ensure that the relation is smooth and payments are timely.


  • Preparation of weekly, monthly and other periodic reports for CC Manager for cash flow and risk analysis with update on all customers
  • Keeping up to date with industry developments and market trends
  • Timely alert to Senior Management of any doubtful debts and discuss any future course of action including Police Case, Legal, Settlement or Arbitration.

Receivable - General

  • Responsible for ensuring accuracy of Invoices produced and timely delivery to Clients.
  • Review and analyze delinquent accounts and make recommendations for resolutions.
  • Management of Bad Debts and adequate provisioning.
  • Generate letters to be used in Debt Recovery.
  • Liaising with Governmental and Solicitors for debt recovery.
  • Coordinate with the Sales team for the collection of payments from Customers.
  • Follow up on the legal cases against the relevant Customers and update the status on a timely basis to the CC Manager.
  • Directly communicates and visit customers to establish relations; manage relationships with the clients in order to reduce exposure to potential bad debt.
  • Ensure individual targets are met on a quarterly basis.
  • Drives continuous improvements in cash collection and DSO performance.
  • Leads negotiations, where required, with customers on deciding the credit terms.
  • Continuously reviews the Customers Credit Limits and payment terms and propose a revision, where necessary.
  • Liaise with credit agencies for any escalated collections and update the senior management on any major developments.
  • Seeking approvals from Senior Management for any write off’s and Bad Debts Provisions.
  • Ensure timely posting of Invoices and Payments into the accounting systems before month end closing.
  • Provide general administration support where needed.
  • Supports and works within the Manlift Way guidelines.
  • Adheres to all company policies, procedures and Code of Conduct

Manlift Core Values

  • Safety
  • Diversity
  • Teamwork
  • Integrity
  • Sustainability

Function Key Competencies

  • Communication skills, negotiation, clear presentation
  • Service-oriented and proactive team player
  • Ability to make decisions
  • Strong negotiation skills
  • Confident and professional approach to work
  • Accurate and efficient account reconciliation skills (basic accounting)
  • Knowledge of credit control principles
  • Time management skills – analytical and prioritisation skills
  • Commercial and legal awareness
  • Customer oriented


  • Ideally possess 1-2 years finance or collections experience
  • UAE or transferable GCC drivers licence a must
  • IT literate, with advance Excel skills
  • Experience dealing with internal and external customers
  • Proven skills in administration and data management
  • Have excellent time management, organisation skills and the ability to multi task
  • Strong English communication skills
  • Quick learner, eager to learn and develop
  • Self motivated person with good analytical skills