Hire Desk Controller (Qatar)

Qatar

 

 

Purpose/Overview

This role will be responsible for efficient and effective operation of the Qatar Hire Desk functions; this will cover the AWP and Generator operations

Reports to Senior Hire Desk Controller

Tasks and Responsibilities

  • Attending to incoming hire desk related calls, distributing incoming calls as required.
  • Preparing hire agreements and emailing/faxing to the customer.
  • Following up hire agreements, LPO’s prior to delivery of machines.
  • Ensuring all paperwork is completed and filed in coordination with the Workshop Manager to ensure machines are ready to dispatch to clients.
  • Arranging the correct transport to deliver the machines after coordinating with site persons and sales managers for delivery & collection times, site location details & specific site access needs.
  • Preparing “pre-delivery” photographs of the machines & having them printed out and attached with the delivery notes.
  • Preparing the delivery notes and providing them to the transporter.
  • Maintaining current utilization reports, ops supervisor schedule reports, and equipment availability reports.
  • Collecting / following up for the acknowledgement by the customer / client.
  • Preparing a job file against each machine & filing the documents, including delivery note acknowledgements.
  • Forwarding the information and updating the “daily movement sheet”
  • Scheduling and preparing off hire notes as per the instructions from customer letter and Sales Staff.
  • Arranging the transport to return the equipment back in coordination with the customer.
  • Inspecting faxes, liaising with the Sates staff & technical staff closely, for coordination of each specific job.
  • Preparing off hire notes and delivering the appropriate files to accounts dept, to generate the invoices including.
  • Liaising with accounts dept for any clarifications required.
  • Maintaining machine movement sheets and cross checking the transport invoices.
  • In conjunction with the CM, preparing damage reports, estimating cost in coordination with Technical Department and coordinating with sales staff for the generating of invoices accordingly.
  • Assist in Follow-up payment of damaged equipment invoices.
  • Recording required details for clients who have completed their equipment ‘familiarisation’ from operations supervisors. Including preparation of relevant documents and forwarding these to the customers.
  • Having at least three alternative transport companies available at short notice.
  • Prepare any relevant month end finance reports for Access Platforms’ and Generators to assist the accounts department.

Efficient and disciplined use of the “Machine availability tool” and relevant key performance indicators reports completion

Requirements

  • Degree or diploma in engineering/ or management (desired)
  • Minimum 3 years experience
  • ERP experience is essential
  • Enthusiastic and Self-motivated
  • Team player with excellent communication and interpersonal skills
  • Negotiations skills
  • Computer literate with proficiency in MS office
  • Fluent in communicating in English (reading, writing and speaking)

Function Key Competencies

  • Analytical Thinking
  • Solutions Orientation
  • Thoroughness
  • Flexibility
  • Stress Management
  • Communication

Manlift Core Values

  • Safety
  • Diversity
  • Integrity
  • Teamwork
  • Sustainability