Degree or diploma in engineering/ or management
Dubai
Hire Desk Specialist
Are you ready to take on a challenging role that requires excellent communication and operation management skills?
About the job
This role will be responsible for the efficient and effective operation of the Dubai / Abu Dhabi Hire Desk.
Your role as a Hire Desk Specialist
- Understands and performs all “rental cycle” tasks with the rental desk teams this includes but not limited to, transport & logistics, telematics monitoring, administration related to hire desk operations, account release request with credit control team.
- Understands and performs the timeliness and accuracy of the rental desk team’s data and status updates in the Insphire/Netsuite platform and any other agreed data management tools.
- Understands and performs communication pathways (phone, email, verbal, system) for internal and external machine rental related requests, following the correct processes, with a view to elimination of waste and duplication (defects).
- Preparing hire agreements and emailing to the customer.
- Following up hire agreements, LPO’s prior to delivery of machines.
- Ensures rental agreements, delivery notes/collection notes, LPO’s that are required to enable a machine on/off hire are accurately completed, filed and updated in the system.
- Collecting “pre-delivery” photographs of the machines & having them filed in the system.
- Preparing the delivery notes and providing them to the transporter.
- Preparing a job file against each sales order & filing the documents, including delivery note acknowledgements.
- Actively answering calls from customers & forwarding the information and updating the customer inquiry log.
- Checking customer emails, liaising with commercial and technical staff closely for coordination of each specific job.
- Scheduling of IPAF and or Familiarization request from Clients or Account Managers as when required. Filing of duly filled familiarization certificates upon the completion of the operator familiarization.
- Occasionally will provide additional reporting / KPI’s to operations manager, related to rental desk function as required.
- Monitor and share appropriate customer damaged details to technical team for creation of damage advice notes & notification to customer.
- To assist the commercial team to achieve the targets for rental revenue, new customer creation, machines rented on time, inquiry generation and other system documentation necessary.
- To coordinate and maintain the NPS feedback from each customer after completing the rental agreement.
- Facilitate gathering evidence and records for Damage Claim process (photos, damage report, advice note, other relevant documents), notify customer and liaise with relevant team members for other information needed (e.g. drivers, field technicians, 1st checkers, account manager, credit control, etc).
- Cold calling the passive customers to Win-back / re-activate customer accounts
Your personality makes the difference
- Leadership and supervisory skills
- Enthusiastic and Self-motivated
- Team player with excellent communication and people management skills.
- Negotiations skills
What do you have to offer us?
Education
Work experience
Minimum 3 years of experience with at least 1 years in a supervisory role.
Skills
Computer literate with proficiency in MS office
Fluent in English, Hindi will be an advantage
Come join Team Manlift!
Become part of a dynamic team where you can make a real difference for our customers. At Manlift’s Global Headquarters, you will work in a dynamic, result-oriented and informal environment. Our main rental location and workshop are right next door, so you will be where the action is. You will be part of a friendly, open and international culture where we work together and enjoy regular company activities.
Additionally, you will benefit from:
Competitive salary
Fuel Reimbursements
For commercial, sales, credit control and site technicians who visit customers for business purposes.
Medical Insurance & Yearly Ticket Allowance
Annual bonus plan
Career opportunities
Plenty of opportunity to build your career within Manlift
Laptop and mobile phone
Annual leave
25 working days off per year (does not include weekends)
About Manlift
Our company
Manlift is an international company specialising in renting and selling aerial work platforms and related machinery of renowned brands which include JLG, Genie & Teupen among others. Over the years, Manlift has grown into a specialist in the area of working safely and efficiently at heights across the UAE, Qatar and India. By continuously investing in people, quality and innovation, Manlift has become a leading international player. With its international operation and support, Manlift can offer its customers the best possible service wherever they are. This is evident in all of our product offerings, fast service, reliability and sincere attention to the customer. We compete with our platforms, we win with our people.
Our people
It is our people who live and breathe our core values: safety, sustainability, diversity, integrity and teamwork. And it is them who take Manlift – and our customers – to great heights.
