IT Application Specialist

UAE

Purpose/Overview

Perform the second line functional support for business applications of the Manlift and Riwal Countries in line with Service levels

Organisational Structure

  • Part of the Manlift Riwal Global Digital & IT team
  • Reports to the Global Manager IT Service Desk / Regional IT Manager

Tasks and Responsibilities

  • Perform second line functional support for business applications of the Manlift and Riwal Countries in line with Service levels
  • Test new and existing applications and follow up on the test results
  • Coordinate the implementation of new Manlift/Riwal business applications
  • Develop training materials and work instructions and organize training sessions for Business Users
  • Maintain business applications for optimal use and improve business applications together with our software suppliers and key users
  • Act as an owner for internal Application Management Tools
  • Support the project team during the roll-out of the business applications to the countries and act as an acceptor during the execution of a project
  • Analyze, support and improve business processes in order to optimize them continuously;
  • Communicate with IT and business teams within the organization.

Requirements

  • Bachelor degree with 5+ years of experience in a similar position
  • High affinity with technology and digitalization
  • Understanding an Agile Scrum way of working and Project Management experience
  • Experience with ERP systems (Oracle Netsuite is preferred)
  • Experience with JavaScript and API based integrations or Integration platforms like Jitterbit is a plus
  • Experience with Rental Management systems is a plus as well
  • Strong verbal and written communication skills in English
  • Able to operate on a tactical level, but also willing to communicate at a strategic level
  • Willing to work in a dynamic, informal and international network organization

Manlift Core Values

  • Safety
  • Diversity
  • Integrity
  • Engagement
  • Teamwork

Function Key Competences

  • Adaptability
  • Ethics
  • Solution minded
  • Technical Expertise
  • Risk Analysis
  • Analytical Thinking
  • Customer focus