Technical Helpdesk Administrator - Qatar





The Technical Helpdesk Administrator is responsible for managing administrative tasks for the Technical Department. 

Organisational Structure

  • Reports to Workshop Manager Manlift Qatar WLL

Tasks and Responsibilities

  • Documents according to Manlift’s process and procedure, the consumed resources at workshops including contracted labour hire.
  • Documents according to Manlift’s process and procedure, periodic maintenance, scheduled maintenance, Third Party Certifications (TUV, Velosi etc:-), damage and missing equipment process, parts use and consumption, annual inspections of AWP & other associated workshop tools and equipment’s
  • Coordinates the implementation of mandatory equipment registration (Istimara) process with support of PRO.
  • Documents & coordinates the sold MEWPs and other associated equipment and the annual maintenance contracts & Service contracts.
  • Assists in the creation and managing of workshop projects, including obtaining required approval if applicable.
  • Monitor the accuracy of all service work orders, break down reports and damage / missing equipment reports in the Manlifts EDP system.
  • Responsible for equipment registration and warranty administration of all own and sold units.
  • Monitor and Record all technician’s hours worked, including overtime hours.
  • Managing purchased new equipment paper trail, including creating new equipment fleet numbers, and appropriate data entry into the Manlift CRM or EDP system (Electronic Data processing system)
  • Documenting all mandatory requirements for internal and external safety bulletins or service bulletins with workshop Supervisor.
  • Archiving historical information on sold & Own equipment.
  • Constant communication with compatriots at suppliers, manufacturers, and service providers.
  • Aiding the Workshop Supervisor & Workshop Manager with the timely completion of the KPI’s, TMW reporting process requirements.

Manlift Core Values

  • Safety - Enthusiasm & Drive
  • Engagement
  • Teamwork
  • Integrity
  • Responsibility

Function Key Competencies

  • Systematic/ organisational skills Analytical skills
  • Developed understanding for work processes and procedure in workshops
  • Open approach to collaboration with many different partners and Inter-departments
  • Can-do and hands-on attitude Communication skills


  • Educated till secondary school level/ college diploma (degree)
  • Minimum 5 years of working experience or at least 3 years in a similar industry.
  • Technical/ engineering understanding with leadership qualities
  • Self-starter and team player with excellent communication and interpersonal skills
  • Excellent time management, organisation skills and the ability to multi task
  • Computer literate with proficiency in MS office; worked on ERP systems (desirable)
  • Strong English and knowledge of an additional language is an asset.
  • Clerical and accounting, stock or logistic background will be helpful