Credit Control Team Supervisor

1. Team Leadership & Supervision:

• Supervise & support the Senior Credit Controllers & team, ensuring performance targets are met.
• Lead & supervise debtor meetings & weekly collections discussions.
• Conduct regular one-on-one meetings & team reviews to track performance.
• Provide training, mentorship, & development opportunities to team members.
• Manage workloads & ensure even distribution across the team.
• Supervision of the month end billing and invoicing process.
• Manage and coordinate the team roster and employee utilization.
• Govern the expenses approvals process.

2. Reporting & Analysis:

• Prepare & present regular reports on debtor balances, cash flow forecasts, & key performance indicators (KPIs) to line manager.
• Analyze customer payment trends & work with the finance team to address issues.
• Identify high risk accounts & escalate to management as required.

3. Compliance & Risk Management:

• Ensure compliance with all internal policies & external regulations related to credit control & financial reporting.
• Conduct regular audits of credit control processes & documentation to ensure accuracy & adherence to guidelines.
• Monitor & manage the credit risk for the business, advising senior management on risk exposure.

4. Debt Collection & Credit Management:

• Oversee the collection of outstanding legal & Dubai Chamber customer debts & minimize overdue payments.
• Monitor aged debt reports & prioritize collections based on risk & overdue balances.
• Ensure timely & effective communication with customers regarding overdue accounts.
• Implement credit policies & review credit limits for new & existing customers.
• Authorize account holds or releases in line with company policies.
• Govern the process and approvals of Credit Reference Checks.
• Ensure all breakdowns up to AED 5,000 is verified and approved.

5. Customer Relationship Management:

• Build & maintain strong relationships with key customers to facilitate timely payment.
• Negotiate payment plans with customers in financial difficulty, ensuring company interests are protected.
• Resolve customer disputes in a professional & timely manner.

6. Stakeholder Engagement:

• Work closely with the sales & operations teams to resolve disputes & maintain positive customer relationships. 
• Collaborate with the finance team to reconcile accounts & ensure accurate records. 
• Act as a point of escalation for complex or high value accounts before escalation to the Line Manager.

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